FAQ

14kt gold means that the jewelry consists of 58.5% pure gold. The remaining 41.5% provides extra strength and durability. As a result, 14kt gold is strong, colorfast, and suitable for everyday wear.

14kt gold consists of 58.5% pure gold, while 18kt gold consists of 75%. Because of its higher gold content, 18k is slightly softer, while 14k is stronger and more resistant to wear. For everyday wear, 14kt gold is therefore often the most durable choice.

14-karat gold means that the entire piece of jewelry is made from a gold alloy consisting of 58.5% pure gold. The material runs throughout the entire piece, allowing it to retain its color, value, and quality. It does not tarnish and barely wears with normal use.

14-karat gold plated means that the jewelry is made from another base metal, such as steel, brass, or silver, with a thin layer of 14-karat gold applied over it. This layer gives it the appearance of real gold, but it can wear away over time, exposing the underlying metal.

14kt gold offers the perfect balance of luxury, durability, and value. It does not tarnish like gold-plated jewelry and retains its appearance with daily wear. You are investing in lasting quality rather than a temporary layer of gold.

14kt gold contains real gold and therefore has intrinsic value. The market price of gold can fluctuate, but 14k remains a durable and valuable precious metal. So you are choosing not only appearance, but also lasting quality.

Yes. Thanks to its strong alloy, 14k gold is resistant to wear and retains its color with normal wear. It combines a luxurious appearance with durability.

No, 14kt gold does not tarnish like gold-plated jewelry. With normal use, it retains its color and shine. Avoid harsh chemicals to keep its appearance in optimal condition.

Our jewelry is made of 14kt gold and is known to be skin-friendly. In exceptional cases, individual sensitivity may occur. If you are unsure, seek professional advice beforehand.

Yes, every piece of jewelry comes with an official certificate of authenticity confirming that it is made of 14kt gold. The certificate is included as standard with every order.

We verify its authenticity using a professional XRF scan (X-Ray Fluorescence), an advanced and completely safe analysis method widely used in the jewelry industry. During this test, the jewelry is scanned using X-ray fluorescence, the exact composition of the metal is measured, and the percentage of gold present is determined.

A 14kt gold piece of jewelry consists of 58.5% pure gold. The analysis accurately shows whether this percentage meets the standard. The benefits of this method:

• Completely reliable
• Does not damage the jewelry
• Provides immediate insight into the metal composition

We offer a warranty on manufacturing defects for all our jewelry. You can find the full terms and conditions in our general terms and conditions.

If a problem unexpectedly arises, please contact us first using the contact form. We will carefully assess your request, let you know which next steps apply, and always provide a suitable solution.

A push-in piercing, also known as a threadless piercing, is a fastening system without threading. The top has a thin pin that you slide into the post. A slight bend in the pin creates tension, keeping the piercing securely in place.

The system is intentionally designed to be minimalist. Without threading, the construction is simpler, making the production process more efficient and keeping the price more accessible. It also provides:

• A sleek appearance, without a visible interruption between the top and the post
• A natural-looking top that fits beautifully against the skin
• Easy changing and combining of tops
• Comfortable insertion, without twisting

Push-in piercings are ideal for ear piercings and designed for comfortable everyday wear.

Yes, each piece of jewelry is packaged in a luxury box. This protects the jewelry during shipping and makes it ready to give as a gift.

Coming soon, we will offer the option to design your own 14-karat gold jewelry online. Through our design service, you will soon be able to create a personalized piece of jewelry, giving you a unique design that suits you.

Gently clean your jewelry with a soft brush and mild soapy water. Avoid harsh chemicals and store it somewhere dry when you are not wearing it. We also offer a special cleaning kit.

Read more care tips on our blog about caring for gold.

You can pay securely via iDEAL, SEPA, PayPal, Visa, Mastercard, American Express, Klarna, Bancontact, or KBC. All payments are processed through a secure payment environment.

With every purchase, you automatically earn points in your account. You receive 5% of the total order amount back as store credit in points. 100 points equals €1 off a future order.

If you order on a business day before 20:00, your order will be shipped the same day. If you order later, your package will be sent out on the next business day.

As soon as your order has been shipped, you will receive an email with a track & trace code, so you can follow your package until delivery.

Yes, after dispatch, you will automatically receive tracking information by email. This makes it easy to track your order right through to delivery.

Our jewelry is made of genuine 14kt gold and therefore has considerable value. We are well aware of that. That is why we package every order discreetly: from the outside, it is not possible to see what is inside the package. There is no description of the contents and no references to jewelry or gold. This makes your package less noticeable during shipping and reduces the risk of it getting lost or falling into the wrong hands along the way.

We also value your privacy. What you order from us is your business. With neutral packaging, we ensure that housemates, neighbors, or the delivery driver cannot see what you ordered. This way, your order arrives safely and discreetly. Answer

Yes, you can return your order within 30 days of receiving it. The jewelry must be unused and in its original condition. Return shipping costs are your responsibility unless the product arrived damaged.

Hygiene products can only be returned if the seal is intact. Personalized jewelry is excluded from returns. Once approved, we will process the refund within 7 to 10 business days.

You can contact us via the contact page on our website. We aim to respond within 24 hours.