Shipping policy

Shipping Policy
14kt aims to process and ship orders as quickly as possible. Orders are generally shipped within 1 business day after receipt of payment. Once your order has been shipped, you will receive a shipping confirmation with tracking information, allowing you to follow the status of your order and know when to expect your new 14-karat gold jewelry.

Shipping Costs Netherlands & Belgium
At 14kt, we consider it important that your order arrives safely and quickly. Therefore, orders valued at over €50 are shipped by registered and insured mail as standard. Orders valued up to €50 are shipped with track & trace.

Shipping costs are €4,95 (NL) / €6,95 (BE) for orders under €100. For orders of €100 or more, we cover the shipping costs. You will always find the shipping costs specified on the checkout page.

Non-Receipt or Loss of Order
If you have not received your order, please contact us as soon as possible, but no later than within 7 days after receiving the shipping confirmation by email. We will do our best to resolve the issue.

Contact Us
For questions about our shipping policy or if you need assistance tracking your order, please contact us via our contact form or email info@14kt.nl. We ask that you always provide your order number when contacting us. We will be happy to assist you!