Frequently asked questions
Is this piece of jewelry genuine 14kt gold?
Yes. Each piece of jewelry is made of 14kt gold, with 58.5% pure gold. We verify this with a professional XRF scan, and you receive a certificate of authenticity with every order.
Does 14kt gold tarnish?
No. The gold runs throughout the entire piece of jewelry, so it does not tarnish like gold plating. With normal use, it retains its color and shine. Avoid harsh cleaning products to keep its appearance in optimal condition.
When will I receive my order?
Orders placed before 20:00 on weekdays are shipped the same day. Once your package is on its way, you will receive a track & trace code by email.
What are the shipping costs?
We offer free shipping on orders of €100 or more. For lower amounts, you’ll see the shipping costs at checkout before you pay.
Can I return my order?
Yes, within 30 days of receipt. For hygienic reasons, we only accept jewelry returns if the seal is still intact. Please return the jewelry unused and in its original packaging. Return shipping costs are your responsibility.